Shipping and DOA Policy
We guarantee that all livestock will arrive alive and as described. In the event of DOA (Dead On Arrival) a DOA request must be filled out within 2 hours of package delivery (delivery agent posted time), along with clear photos of the dead coral both in the shipping bag and out of bag.
In the event that a buyer does not contact Biggs Lagoon in the specified 2 hour time frame, we reserve the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. Buyer must be at location to receive delivery, not doing so voids all DOA coverage. No exceptions or excuses, no credit without photo. Verified DOA’s will be fully credited with replacement coral or the value of the original DOA coral towards future purchase. Shipping costs are not covered or refunded.
We cannot guarantee replacement of the same coral purchased then a credit will be issued. We are not responsible for incorrect addresses provided by the buyer. Biggs Lagoon cannot be held responsible for mechanical or weather delays that may cause your shipment to arrive late. It doesn’t happen often, but when it does, we will work it out with you to make it right. If you have any questions or concerns please call us or send us an email.